Frequently Asked Questions
Everything you need to know about bringing curated art and decor into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For custom-framed pieces or oversized furniture, please allow up to 14 business days for specialized handling and delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made art commissions and final sale items are non-refundable.
Are the art pieces authentic and original?
Yes, Porter Art Guild specializes in both original works and limited-edition prints. Each original piece comes with a signed Certificate of Authenticity.
Do you offer international shipping?
Currently, we ship to the United Kingdom, European Union, and North America. Shipping rates and delivery times vary depending on the destination country.
How do I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.